My Eurovision Scoreboard - Questions & answers

Questions & answers

ABOUT PURCHASES

What is free, what is not?

Every year, you can rate the current Eurovision songs for free and use all the

features of the App, such as following users, creating groups and seeing their rankings.

Also every year, for the price of one coffee, you can unlock all the available shows such as the Eurovision Semifinals & Final, Junior Eurovision and the available National Finals. The price of an annual purchase depends on your country's currency and taxes, your device, the content itself and the moment of purchase. Please note that every content in the App is accessible through a one-time payment : you willl never be asked to purchase the same content again.

If you’re interested in many years, you should consider going for a group purchase in order to get access to all the available years in the App (at the time of buying) with a big discount.

How does the group purchase work?

The group purchase allows you to unlock all the years, which are available in the app at the time of buying, with a big discount. That discount is on average -50% of the price that you would pay for all the years separately. The years that are unlocked through the group purchase will remain unlocked forever for your account, but years added to the App afterwards will not be unlocked automatically and you will need to buy the newly added years separately.

Please note that the group purchase is currently only available once, so it is sometimes worth to wait until a new year has been added to the App before going for it.

Why do I have to pay to rate these shows?

This is a little contribution we ask to cover servers costs and developers fees. It’s our only income, as we want to keep the App clean from any form of advertising.

I paid for the in-App purchase but the shows are still locked…

This can be due to a connexion loss with our server right after your payment process has been completed, so your app didn’t get the information that you have bought the content.

Here is a quick way to fix it yourself :

For iOS users : log out from your account and log in again. Then, do everything as you would repeat the purchase and buy the content that did not unlock again. After the process, Apple will tell you that you have in fact already bought this content and will ask you to restore it for free. Accept and the content should unlock. Don’t worry, you won’t get charged twice.

For android users : just press « Go for it » on the same content again or go to « My purchases » and press on the year that did not unlock and the content should unlock by itself.

If the in-App content still did not unlock after the above steps, please contact us by mail at info@myeurovisionscoreboard.com with your username/mail in the App and the confirmation mail received from Google/Apple after your payment. With this information, we will be able to unlock the content manually for you. Do not ask the Store for a refund before contacting us because we will not be able to unlock the content for you anymore once you did this.

My In-App purchase worked for a few days, but now it says I have to pay again…

Don’t worry, you don’t have to. Your app probably just lost connexion with our server. So just logout/login again or remove the App from your phone’s task bar and reopen it again: the problem should get fixed by itself. If it doesn’t get fix by refreshing the app, it means that you are not logged in to the right account. If you have any problems with your in-App purchases, don’t hesitate and contact us by mail at info@myeurovisionscoreboard.com.

Please note that an in-App purchase is account related: if you create another account in the App, it will not consider your previous in-App purchases.

I get an ‘Error’ message when trying to buy a content in the App…

Make sure your Store account’s payment method (Credit card or PayPal) is active and that in-App purchases are allowed in your country. If you still don’t manage to buy the content please contact Google/Apple and ask them why your payment account is blocked. Usually, it gets blocked when suspicious activity is detected on your account (this is done automatically). Some payment methods can also be blocked by your bank. If you have problems with your in-App purchase, don’t hesitate and contact us by mail at info@myeurovisionscoreboard.com.

ABOUT ACCOUNTS

Why do I have to create an account to use the App?

Because without an account, it would be impossible to permanently save your ratings for each show, to connect with other users, create groups or see the results of the Community.

So, almost every feature of the App would be impossible to run… Useless isn’t it?

Facebook login is no more available, what am I supposed to do?

We had to remove « Facebook login » because of technical restrictions, but even if you have created your account the first time through « Facebook login », this doesn’t change much from now on : you will just have to login with your Facebook mail and password (the ones related to your Facebook account at the time you have created your account in the App, even if you have changed them afterwards in Facebook).

You have to understand that connecting to an App through « Facebook login » is nothing more that automatically entering your Facebook mail and password in the login fields in order to create an account or connecting to it. So from now on, just enter your Facebook related mail and password manually in the right fields on the login screen and press « Log In ». DO NOT create a new account because it will be empty and your content will not be there…

If you have forgotten your Facebook password or if you have changed it since the creation of your account in the App, you can use our « Forgot your password? » function : enter your (Facebook) email in the pop-up and you will receive a new password to login in with. You will then be able to edit this password in the « My account » section of the App, on the right menu.

If you have forgotten your Facebook mail, please contact us with your username or whatever info you remember at info@myeurovisionscoreboard.com and we’ll do our best to recover it.

Will my data (ratings, groups…) be deleted if I delete the App and install it again?

No. Your data (ratings, friends, groups, purchases…) is account related and is saved in our database. But your ratings have to be saved online before doing this: once you have rated all the songs of a show, press the « Save My Top » button (it will become green to indicate that your ratings have been saved). The only way to completely delete all your data is to delete your account in the account settings. But be careful : once an account is deleted, there is no way to recover it so everything related will be lost.

How can I delete my account?

You can either delete your account yourself directly in the App, via « My account » or we can do this for you. In order to do so, please send us a message at info@myeurovisionscoreboard.com asking your account to be deleted and specifying the email and the username of your account in the App. We will reply to your message to keep you informed once your account has been deleted. Please note that there is no data left on our server after an account is deleted and there is no way to recover it if you change your mind.

ABOUT RESULTS

How can I see the Community results in the App?

Just select the year and the show for which you want to see the results. Once on the rating screen, press on the Community icon down, in the right corner. From there, you will be able to see the results of the Community, as well as your groups and followings (if you have any).

How can I see someone’s ratings in the App?

Once you are following at least one user, select the show/event for which you want to see the user’s ratings. Once on the rating screen, you can either just swipe from left to right and navigate between your followings OR open the lateral menu via the Community icon (in the right corner, down) and directly select the wanted following. Note that from the same menu, you can also see the rankings of your groups or the Community.

ABOUT FOLLOWINGS

Do users get notified when I follow them in the App?

No, you can follow and see the rankings of any user in the App and users do not see who is following them. Users only see when they have been added to a group and the username of the group creator is then displayed.

ABOUT GROUPS

How do groups work?

There are two categories of groups : the groups that you have created (« My Groups ») and the ones created by someone else, to which you have been added (« Other Groups »). If there are « Other Groups » you don’t wanna see in the list because you don’t care about them and will never check their results, you can easily hide them by swiping from right to the left. The same swipe applies if you want to edit or delete your own created groups. Please note that the only way to unhide a hidden group is to logout from your account and login again : all the previously hidden groups will be displayed again.

ABOUT FAVORITES

What do favorites stand for in the App?

Favorites are participants/songs you especially like and want to keep track of. You will need to add favorites in order to create your own tops to rate.

How can I add favorites in the App?

There are two ways of adding favorites : either directly from the « My favorites » screen by pressing the « Search for favorites » button and taping on the participant you have previously searched for or directly via the rating screen of any show, by swiping from left to right on any participant. This will unveil a little star you can enable or disable depending on whether you want to add it or remove it from your favorites list. You can add a maximum of 100 favorites in the App.

ABOUT CUSTOM TOPS

How do the custom tops work?

There are two types of tops : the ones you have created (« My Tops ») and the ones that are automatically generated by the App according to your results, the results of the Community or the official results (« Other Tops »). Keep in mind that these tops are continually evolving, according to the results that are updated in the App. For example, in the « Community winners top », if there is a change in the Community winner of a specific year, this will impact the list. Same applies if you change your personnal winner of a specific year, the list of the « Personal winners top » will be impacted.

How can I create my own top to rate?

The same way as you can create a group! Go to « My tops », tap on the « Create Top » button, choose a name for you top and select the favorites you want to add in your top. You can then tap on your top in order to rate it. If you want to edit or delete a top, swipe from right to left. Please note that you cannot create more than 5 custom tops in the App.

Can other users see my created tops and rate them too?

No they can’t. These tops are just for you. But you can generate an image to share your Top10 results of any custom top.

Can I see the Community results for these custom tops?

No, Community and Group results are only available for the « official » shows.

ABOUT SOMETHING ELSE

Any other question?

Feel free to contact us: info@myeurovisionscoreboard.com