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What is free, what is not?

Every year, you can rate the current Eurovision songs for free and use all the

features of the App.

Also every year, for the price of one coffee, you can unlock all the other available shows such as the Eurovision Semifinals & Final with running order, Junior Eurovision and all the National Finals. So you just have to pay once to rate all the shows of a year, forever!

If you’re a huge fan of the App, you should consider buying the Full Package in order to get access to all the available years (at the time of buying) with a big discount.


How does the Full Package work?

By buying the Full Package, you unlock all the years, which are available in the app at the time of buying, with a big discount. That discount is on average -50% of the price that you would pay for all the years separately. Naturally, the price of the Full Package is increased when new years are added to the App, so that the discount remains about -50%.

The years that are unlocked through the Full Package will remain unlocked forever for your account, but years added to the App after your purchase will not be unlocked automatically and you will need to buy the newly added years separately.

Please note that you can buy the Full Package only once so it is sometimes worth to wait until a new year has been added to the App before buying it.



Why do I have to pay to rate these shows?

This is a little contribution we ask to cover server and developement costs. It’s our only income, as we want to keep the App free from advertising.



I paid for the in-App purchase but the shows are still locked…

If your in-App content didn’t unlock after your purchase, please contact us by mail at info@myeurovisionscoreboard.com with your username/mail in the App and the confirmation mail received from Google/Apple after your payment. With this info, we will be able to unlock the content manually for you.


My In-App purchase worked for a few days, but now it says I have to pay again…

Don’t worry, you don’t have to. Your app probably just lost connexion with our server. So just logout/login again or remove the App from your phone’s task bar and reopen it again: the problem should get fixed by itself. If you still have problems with your in-App purchase, don’t hesitate and contact us by mail at info@myeurovisionscoreboard.com.

Also note that an in-App purchase is account-related: if you create another account, it will not consider your previous in-App purchases.


I get an ‘Error’ message when trying to buy a content in the App…

Make sure your payment method (Credit card or PayPal) is active. If you still don’t manage to buy the content please contact Google/Apple and ask them why your payment account is blocked. Usually, it gets blocked when suspicious activity is detected on your account (this is done automatically). If you have problems with your in-App purchase, don’t hesitate and contact us by mail at info@myeurovisionscoreboard.com.


Why do I have to create an account to use the App?

Because without an account, it would be impossible to save your ratings for each show, to connect with other users, create groups or see the results of the Community.

So, almost every feature of the App would be impossible to run… Useless isn’t it?


Facebook login is no more available, what am I supposed to do?

Don’t panic, we had to remove « Facebook login » because of technical restrictions, but even if you’ve created your account with Facebook, this doesn’t change much from now on : just log in with your facebook mail and password (related to your facebook account when you created your account in the App).

Fill this information in the requested area on the login screen and press « Log In ».

If you’ve forgotten your password, you can use our « Forgot your password? » service : enter your email and you will receive a new password to login in with. You will then be able to edit this password in the « My Account » section of the app, on the right menu.

If you’ve forgotten your facebook mail, please contact us with your username or whatever info you remember at info@myeurovisionscoreboard.com and we’ll do our best to recover it.


Will my ratings stay if I delete the App and install it again?

Yes, your ratings will stay, as they are account related. But only if they have been saved online: once you’ve rated all the songs of a show, press the « Save My Top » button (it will become green to indicate that your ratings have been saved and sent to your Groups (if you have any) and to our Community. If you want to delete all your data, you will have to delete your account but be careful : there will be no way to recover it afterwards and everything will be lost.



I want to follow a user and see his ratings. Will he be notified?

No, you can see the scores of any user in the App and users do not see who is following them.


How can I see someone’s ratings in the App?

Once you are following at least one user, select the show for which you want to see his ratings and press the Community icon in the right corner, down of your screen. A menu will open and you will be able to select that user to see his ratings.

In the same menu, you can see the scores of your groups or all the users of the app.


How do groups work?

There are two categories of groups : the groups you have created (« My Groups ») and the ones created by someone else, in which you have been added (« Other Groups »). If there are « Other Groups » you don’t wanna see in the list, you can easily hide them by swiping to the left. The same swipe applies if you want to edit or delete your own created groups.





Any other question?

Feel free to contact us: info@myeurovisionscoreboard.com

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