My Eurovision Scoreboard - Questions & answers

Questions & answers

What is free, what is not?

Every year, you can rate the current Eurovision songs for free and use all the

features of the App.

Also every year, for the price of one coffee, you can unlock all the other available shows such as the Eurovision Semifinals & Final with running order, Junior Eurovision and all the National Finals. So you just have to pay once to rate all the shows of a year, forever!

If you’re a huge fan of the App, you should consider buying the Full Package in order to get access to all the available years (at the time of buying) with a big discount.

How does the Full Package work?

By buying the Full Package, you unlock all the years, which are available in the app at the time of buying, with a big discount. That discount is on average -50% of the price that you would pay for all the years separately. Of course, the price of the Full Package is increased when new years are added to the App, so that the discount remains about -50%.

The years that are unlocked through the Full Package will remain unlocked forever for your account, but years added to the App after your purchase will not be unlocked automatically and you will need to buy the newly added years separately.

Please note that you can buy the Full Package only once so it is sometimes worth to wait until a new year has been added to the App before buying it.

Why do I have to pay to rate these shows?

This is a little contribution we ask to cover server and developement costs. It’s our only income, as we want to keep the App free from advertising.

I paid for the in-App purchase but the shows are still locked…

If your in-App content didn’t unlock after your purchase, please contact us by mail at info@myeurovisionscoreboard.com with your username/mail in the App and the confirmation mail received from Google/Apple after your payment. With this info, we will be able to unlock the content manually for you.

My In-App purchase worked for a few days, but now it says I have to pay again…

Don’t worry, you don’t have to. Your app probably just lost connexion with our server. So just logout/login again or remove the App from your phone’s task bar and reopen it again: the problem should get fixed by itself. If you still have problems with your in-App purchase, don’t hesitate and contact us by mail at info@myeurovisionscoreboard.com.

Also note that an in-App purchase is account-related: if you create another account, it will not consider your previous in-App purchases.

I get an ‘Error’ message when trying to buy a content in the App…

Make sure your payment method (Credit card or PayPal) is active. If you still don’t manage to buy the content please contact Google/Apple and ask them why your payment account is blocked. Usually, it gets blocked when suspicious activity is detected on your account (this is done automatically). If you have problems with your in-App purchase, don’t hesitate and contact us by mail at info@myeurovisionscoreboard.com.

Why do I have to create an account to use the App?

Because without an account, it would be impossible to save your ratings for each show, to connect with other users, create groups or see the results of the Community.

So, almost every feature of the App would be impossible to run… Useless isn’t it?

Facebook login is no more available, what am I supposed to do?

We had to remove « Facebook login » because of technical restrictions, but even if you have created your account the first time through « Facebook login », this doesn’t change much from now on : you will just have to login with your Facebook mail and password (the ones related to your Facebook account at the time you have created your account in the App, even if you have changed them afterwards in Facebook).

You have to understand that connecting to an App through « Facebook login » is nothing more that automatically entering your Facebook mail and password in the login fields in order to create an account or connecting to it. So from now on, just enter your Facebook related mail and password manually in the right fields on the login screen and press « Log In ». DO NOT create a new account because it will be empty and your content will not be there…

If you have forgotten your Facebook password or if you have changed it since the creation of your account in the App, you can use our « Forgot your password? » service : enter your (Facebook) email and you will receive a new password to login in with. You will then be able to edit this password in the « My Account » section of the app, on the right menu.

If you have forgotten your Facebook mail, please contact us with your username or whatever info you remember at info@myeurovisionscoreboard.com and we’ll do our best to recover it.

Will my data (ratings, groups…) be deleted if I delete the App and install it again?

No. Your data (ratings, friends, groups, purchases…) is account related and is saved in our database. But your ratings have to be saved online before doing this: once you have rated all the songs of a show, press the « Save My Top » button (it will become green to indicate that your ratings have been saved). The only way to completely delete all your data is to delete your account in the account settings. But be careful : there will be no way to recover it so everything will be lost.

I want to follow a user and see his ratings. Will he be notified?

No, you can see the scores of any user in the App and users do not see who is following them.

How can I see someone’s ratings in the App?

Once you are following at least one user, select the show/event for which you want to see his ratings and press the Community icon (in the right corner, down). A menu will open and you will be able to select that user you want to see the ratings. In the same menu, you can see the scores of your groups or the Community.

How do groups work?

There are two categories of groups : the groups you have created (« My Groups ») and the ones created by someone else, in which you have been added (« Other Groups »). If there are « Other Groups » you don’t wanna see in the list, you can easily hide them by swiping from right to the left. The same swipe applies if you want to edit or delete your own created groups.

Any other question?

Feel free to contact us: info@myeurovisionscoreboard.com