Questions & answers
• What is free, what is not?
• Every year, you can rate the current Eurovision songs for free and use all the
features of the App.
For the live shows such as the Eurovision Semifinals & Final with running order, Junior Eurovision and for the National Selections, the price is 1€ for the whole package of the year. So you just have to pay once to get all the shows of a year!
• Why do I have to pay for those shows?
• This is a little contibution we ask to cover servers and developpers costs. It’s our only income, as we want to keep the App free from advertising.
• I paid for the in-
• This issue may appear on some devices and we are currently working on it.
If you experience problems with your in-
• I get an ‘Error’ message when trying to buy the premium version of the app…
• Make sure your payment method (credit card or PayPal) is active. If you still don’t manage to buy the premium version please contact Google and ask them why your payment account is blocked. Usually, it gets blocked when suspisious activity is detected on your account (this is done automatically). In order to contact them, just fill a form and they will call you back for free.
• My in-
• Don’t worry, you don’t have to. Just logout/login again or remove the App from
your phone’s task bar and reopen it again: the problem will get fixed by itself.
If you still have problems with your in-
Also note that an in-
• Why do I have to create an account to use the App?
• Because without an account, it would be impossible to store your ratings for each show, to connect with other users, create groups or get the results of the Community.
So, almost every feature of the App would be impossible to run… Useless isn’t it?
• I’ve tried to create an account but it keeps loading when I submit my data.
• This issue can appear on some android devices, but usually, it is just a displaying
bug and your account has been created. To check this, just try to log in with the
mail and password you’ve just entered -
• Do my ratings stay if I delete the App and install it again?
• Yes, your ratings will stay, as they are account related. But you have to save them online: once you rated all the songs of a show, press the « Save My Top » button (it will become green to indicate that your ratings have been saved and sent to your Groups (if you have any) and to our Community. If you want to erase all your data, you will have to delete your account.
• How can I delete my account?
• Just send us a mail at email@example.com and we’ll do it for you.
• I’ve created a group in the app with some of my followings but they do not see my group on their devices.
• This is normal. In the App, groups are just filters for you to see the common results of more people. You can create as many groups as you want and include the followings you want, it’s just for you, they won’t see anything. Of course, they can do the same and you won’t be notified that a friend of yours has included you in one of his groups.
• I want to follow a user and see his ratings. Will he be notified?
• No, it’s the same as for the Groups: you can follow who you want and be followed by everyone and you won’t be notified. It’s just for you!
• Any other question?
• Feel free to contact us: firstname.lastname@example.org